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SHIPPING & RETURNS

SHIPPING POLICY

At Alven Store, we are committed to providing reliable worldwide shipping and a smooth shopping experience.

Orders are typically processed within 1–5 business days before shipment. Delivery times may vary depending on the destination and local carrier services.

Estimated Delivery Times

  • United States: 7–15 business days

  • Europe: 7–15 business days

  • Canada: 8–18 business days

  • Australia & New Zealand: 8–18 business days

  • Other countries: 10–20 business days

Once your order has been shipped, a tracking number will be provided by email whenever available.

Please note that delivery times are estimates and may be affected by customs procedures, holidays, weather conditions, or other factors beyond our control.

RETURNS & REFUNDS POLICY

Customer satisfaction is our priority at Alven Store.

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase may be required.

Refunds are processed after the returned item has been received and inspected.

Please note:

  • Shipping costs are generally non-refundable.

  • Certain personal care or beauty products may not be eligible for return once opened for hygiene and safety reasons.

If you have any questions regarding returns or refunds, please contact our customer support team.

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